Returns & Refunds Policy

At Perfumes Direct, we guarantee 100% authentic designer fragrances. Please review our return and hygiene standards below before placing your order.

1. Standard Return Conditions & Packaging Requirements

Due to strict international health and hygiene standards, fragrances are classified as cosmetic personal care products. Once a perfume bottle has been opened, unsealed, or sprayed, it cannot be returned or refunded.

To qualify for a voluntary return or exchange, the item must meet the following criteria:

Unopened & Factory Sealed: The original outer protective cellophane wrapping, box, seal, and packaging must remain completely intact and undamaged. Any item with broken, tampered, or removed cellophane wrapping is non-returnable.
Timeframe: You must log your return request within 7 days of delivery.
Proof of Purchase: You must supply your original order number and invoice.

2. Transit Damage & Defective Items

We inspect every item at multiple checkpoints before parcel dispatch and use protective packaging to ensure your purchase arrives in pristine condition. If your order arrives damaged during transit, you must notify our team within 48 hours of delivery.

Required Steps for Damaged Claims:

Take clear photos or a short video showing the courier waybill label, the outer box condition, and the damaged item.
Send the evidence immediately to info@perfumesdirect.co.za or via WhatsApp (081 401 9000) along with your order number within 48 hours. Claims submitted after 48 hours cannot be accepted due to courier liability limits.
Once verified by our team, we will arrange a complimentary courier collection and issue a replacement or full refund.

3. Return Courier Costs & Processing

Change of Mind / Unopened Returns: If you wish to return an unopened item that meets all original packaging requirements, the customer is responsible for the courier return fee back to our warehouse facility.
Defective / Incorrect Dispatch: If we dispatched the wrong item or the product is defective, Perfumes Direct will cover all courier collection and replacement charges.
Refund Processing: Refunds are processed back to your original payment method (Card / Instant EFT) within 5–7 business days after our warehouse receives and inspects the returned item to confirm original seals are intact.

4. How to Log a Return

To initiate a return request, contact our customer care team before sending any items back:

Email: info@perfumesdirect.co.za
WhatsApp Support: 081 401 9000